Home » Customers Safety and Public Awareness

Damage Prevention

Homeowners protect yourself from injury. Before planting trees, shrubs, installing fences, mail boxes or whatever excavating activities you are doing, make a call to your one call center. Call 811 at least two business days before you dig, auger, or move dirt in any way. Year to date, homeowners have damaged numerous gas facilities. Remember for your safety and to minimize expensive repair bills, call to have your gas facilities located prior to any digging.

Awareness of Hazards and Prevention Measures

If you come in contact with a natural gas pipeline leak take the following steps:
• Leave the area immediately
• Move to a safe location and then call your local gas utility.
• Abandon any equipment being used in or near the suspected leak
• Warn others to stay away when possible

Leak Recognition

Learn the warning signs of natural gas pipeline leaks:
• A rotten egg smell
• Dirt spraying in the air
• A hissing sound
• Bubbling in a pond, creek or river
• Dead or dying vegetation

Leak Response

What to do when a leak occurs:

  • DO NOT light a match, start an engine, use a telephone or cell phone, turn on or off light switches, or do anything that may cause a spark
  • DO NOT attempt to extinguish a natural gas fire
  • Call call your local gas utility or 911
  • DO Not attempt to operate pipeline equipment

Carbon monoxide

Carbon monoxide is a silent killer. Assure that fuel-burning appliances are installed, maintained, and used properly and safely. That includes having an annual inspection of heating and venting equipment by a “qualified heating and plumbing shop” prior to the heating season, and the use of a carbon monoxide alarm that meets current standards.

Excess Flow Valve

Excess Flow Valve Notification

Additional Information

If you need addition information call your local gas utility.

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